touchpad and screen touch jumping UX362

[EllyG]

System: win 10
Battery or AC: battery
Model: UX362
Frequency of occurrence: all the time
Reset OS:
Screenshot or video:
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Detailed description：
ever since i bought this laptop (almost a year ago) i had a problem with the touchpad and the touch on screen. after about 20 min of use the mouse starts to jump on the screen which makes it impossible to use, and not only that... the screen touch goes crazy!!! starts opening and closing random apps, closing documents that i work on without saving!!!!!!
i tried everything!!!
updating drivers, rolling back the drivers, service center couldn't help. what am i supposed to do with a laptop that i cant control?????
really not worth the (very) high price.

[Blake_ASUS]

Hello EllyG,
Please kindly check the PM I send you .
Thank you so much.

[katsgold_inna]

Hello. @Blake_ASUS
We had a few messages via PM and then it stopped. Can you reply? Thanks.

[Blake_ASUS]

Hello katsgold.inna,
Do you have UX362 as well?
I have send PM to you, you may reply SN there.
Thank you.

[mark_rex]

my zenbook 13 UX362 touchpad is driving me crazy.. is not usable at all.. jumps around and spiratically clicks on things. I am about to crack open the case to fix it..
@Blake_ASUS are you able to provide a solution? pm me if possible, cheers.