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Laptop touchscreen not working for Asus TP412FA

Nikki_Agarwal
Star I
System: Asus TP412FA
Battery or AC: Battery
Model: TP412FA
Frequency of occurrence: Permanent
Reset OS: No
Screenshot or video:
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Detailed description:he touch of my new laptop is not working. It suddenly stopped working and after that I tried everything as per ASUS guidelines but nothing seems to work.
3 REPLIES 3

Blake_ASUS
Community Legend II
Hello Nikki,
Was there any update or modification before the issue occurred?
or what were you doing when the issue occurred?
Please kindly check if your BIOS and Windows are both up to date.
If you enter safe mode, does the touchscreen work?
Thank you.

Hi I have the same issue on my TP461UA.
I cannot locate the touchscreen driver in device manager and connot download it from assus website. The laptop was purchased in November 2018 and till now, touchscreen worked normally.

Blake_ASUS
Community Legend II
Hello Marek,
Sorry...I'm a bit confused.
Is the touchscreen of your laptop working or not?
In device manager, you can just find the listed monitor device, then right click, then choose update driver,
it will search on the internet for the new driver itself.
Thank you.