Christine_ASUS
ZenCareChristine_ASUSZenCare mod
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Hi Lapirow I can not reveal any information due to the NDA. Sorry for any inconvenience it may caused. 😉 -
Hi CyberPunk2302 Sincerely apologize for any inconvenience caused. Kindly try some stay-at-home troubleshooting tips below: 1. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode,…
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I'm not sure how many days means *a too long times, yet it may worth to wait.
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Hi Vlczech & uspenskiy.ua To avoid any misunderstanding, kindly provide the information below so that we can better assist you. 1. Your current firmware version 2. Did you perform the Factory Reset? 3. Does the issue appear after any system/apps…
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Hi pagsisihan_kaizan Thank you for your asking. Based on your description, since you already done the Factory Reset, if the issue only appears in a specific app, kindly report to the app developer. If you have any other question, kindly provide me …
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Hi behroozsofastaee For ZE552KL, Asus will continuously provide applicable updates to our products for 18 months from the device first becomes available on the market. For any devices launched over 18 months, there will no longer be any system upda…
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Hi friends The issue of ZE552KL unlock tool is now under investigation. We will keep you updated and your consideration will be very much appreciated.
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Hi karanganom Thank you for your asking. Can you provide me any photo or screenshot to clarify the question?
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Hi Vlczech Thank you for your reply. Because your SMMI test is fine, indicating that the hardware is fine. Have you tried the factory reset? If the situation persists after performing the Factory Reset, kindly let me know.
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Hi nazri5363 Thank you for your informing. I will check with the relevant team. I will keep you updated and your consideration will be very much appreciated.
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Hi dyan.ht Thank you for your asking. The repair fee of modules in different country may be slightly different due to the currency. Please contact Call us in the country of your residence for further information: https://www.asus.com/support/CallUs
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Hi Sakis Sorry for any inconvenience it may caused. According to what you described, please contact ASUS repair center in the country of your residence for further device cehcking: https://www.asus.com/support/Service-Center-All-Countries/ If it is …
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Hi Lapirow Thank you for your asking. Kindly try some stay-at-home troubleshooting tips below: 1. Update your firmware version: Settings>System>System updates If you try to update to the latest version, does the issue still persist? 2. Check y…
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Hi DamarDipta Thank you for your asking. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps. # How to enter and…
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(引用) The issue is now under investigation. We will keep you updated and your consideration will be very much appreciated.
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Hi derylandeya Thank you for your reply. If you can not access the phone, please check if your google account or microSD card have auto backup your data. Then bring the device to the repair center for further device checking.
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Hi Jamieson If you can not access the phone, please check if your google account or microSD card have auto backup your data. Then bring the device to the repair center for further device checking. According to what you described, please contact ASU…
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Hi selcukbolukcu Thank you for your asking. Do you mean that after performing the factory reset, the situation still persists? Has your device ever rooted or unlocked before? If you never root or unlock your device, please bring your unit set to the…
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Hi bart.geron Thank you for your asking. Kindly try some stay-at-home troubleshooting tips below: 1. Re download the firmware file again from PC, to ensure the file is downloaded completely. 2. Since the cross-Android upgrade/downgrade will perform …
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Hi makrybv Please try on the methods I provided above, if the situation remains the same, kindly provide me the screenshots and more detail of your issue. Thank you.
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Hi dr.nasseer Thank you for your asking. To perform a cross-Android update, you need to update to the previous Android 7 version before the first Android 8 version. Kindly refer to the steps below Auto update>WW-14.0400.1808.206>Manual update&…
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Hi shakza1223 First of all, the speed of the Wi-Fi depends on the compatibility between the device and the router. You can also check on the spec of both. Furthermore, kindly provide the information below so that we can better assist you. 1. Your cu…
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Hi ccamachorobles Please try the methods above. If the situation remains the same, please bring your unit set to the Repair Center for device checking.
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Hi Asususer0760 Thank you for your asking. Kindly provide the information below so that we can better assist you. 1. Your current firmware version Settings>System>About Phone>Software information If you try to update to the latest version,…
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Hi famouzdave09 Thank you for your asking. X008D=ZC520TL Please check the link below as ZC520TL firmware spot. https://www.asus.com/Phone/ZenFone-3-Max-ZC520TL/HelpDesk_BIOS/ Kindly read the description below the firmware file if you have encountere…
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Hi jahir1378myn Thank you for your reply. If the situation remains the same after following the methods above, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/ If it is im…
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Hi faturnum Please provide me your question. Thank you.
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Hi ifull0723 Thank you for your inquiry. 1. Is your model ZC554KL? 2. Besides, please provide me your current firmware version Settings>System>About Phone>Software information If your firmware version begins in "WW-", please re…
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Hi Jorel Thank you for your reply. Because your SIMSignal Test is fail, kindly bring your device to the nearest ASUS repair center for device checking: https://www.asus.com/support/Service-Center-All-Countries/ If it is impossible to access the serv…
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Hi Vhic Thank you for your asking. Are you asking about how to manual update in Recovery Mode *Apply update from microSD card? Kindly try some stay-at-home troubleshooting tips below: 1. Try to download the firmware file again to ensure that the fi…