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Christine_ASUS
ZenCare
評論
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Hi Caja Thank you for your asking. Kindly provide the information below so that we can better assist you. 1. Here is Phone Community, which issue and what kind of model are you using? 2. Did you send your service request to any of below links? a. https://www.asus.com/es/support/ b.… -
Hi パープルローズ Here is English Community. For Mandarin Community, please refer to the link below. https://zentalk.asus.com/zh
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Hi Obhot Thank you for your asking. The issue appears right after firmware can be triggered by firmware-3rd party app compatibility. Kindly try some at-home troubleshooting tips below: 1. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check any…
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Hi javcarbe Sorry for any inconvenience it may be caused. As you previous mentioned your speaker issue and your device is still under warranty, please contact CallUs for further repair guiding. Thank you.
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Hi anjubunny123 Thank you for your reply. I will ask the repair center to contact you for further RGB checking. However, because you didn't mention left air trigger after the repair, there are various root cause of the issue including CID; the repair center will run device testing first then further discuss with you.…
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Hi mauvin11 Thank you for your asking. Kindly try some at-home troubleshooting tips below: 1. Model Name: Settings>System>About phone Refer to the link below to check the model name by model no. in the link https://www.asus.com/support/FAQ/1014441/ 2. Your current firmware version Settings>System>About Phone>Software…
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Hi friends Thank you for your asking. Emergency linked with the power button is an essential design while it not only allows helper or medical personnel to check your emergency information, but also letting people to make the emergency call more quickly. Kindly refer to the below thread as our previous discussion. The…
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Hi order0976 感謝詢問，煩請查看inbox並提供您的ZS620KL SN、ZS590KS SN、會員代碼、申請畫面截圖等資訊，小編將於周一上班時與相關單位同仁做進一步確認，感謝。
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[ The thread was moved to Mandarin Community]
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Hi Bibah Thank you for your asking. Kindly provide the information below so that we can better assist you. 1. Model Name: Settings>System>About phone Refer to the link below to check the model name by model no. in the link https://www.asus.com/support/FAQ/1014441/ 2. Your current firmware version Settings>System>About…
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Hi niharsavaliya4 Thank you for your asking. Kindly provide the information below so that we can better assist you. 1. Have you unlocked or rooted the device before? 2. Were you using any specific app while auto reboot happened, e,g. gaming app, video app..? 3. Please try to enter "Safe Mode". If the function works well in…
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Hi fatkhur.roziq90 Thank you for your reply. If you want to check third party app disturbance, you may try to uninstall third party apps or perform Factory Reset for further confirmation. Still, due to the bulge in the back cover, please bring your device to the nearest repair center for further battery checking asap.…
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Hi fatkhur.roziq90 Thank you for your asking. When you mentioned that the device seemed to be charged normally in safe mode, I have some concern about software trigger like third party app disturbance. However, the bulge in the back may indicates swelling battery. After using a battery for some time, under some conditions…
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Hi javcarbe Thank you for your reply. If your device is purchased via local ASUS authorized channel, we will provide related repair service for the model. However, the repair fee will depend on your warranty. 1. Please check with USA online customer service for further repair guiding. https://www.asus.com/support/CallUs 2.…
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Hi sspaz2013 Thank you for your asking. To avoid any misunderstanding in the conversation, please provide me your question in English. Thank you.
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Hi renzovillarias Thank you for your asking. Kindly try some at-home troubleshooting tips below: 1. Please change another cable or adapter. 2. Does the issue appear right after any system/apps' download or update? Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe…
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Hi vicky9943861292 Thank you for your asking. Please check with nearest service center of your residence https://www.asus.com/support/Service-Center-All-Countries/ If it is impossible to access the service center during Covid-19 period, please try CallUs https://www.asus.com/support/CallUs
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Hi johnnny 1. Sure, providing the video to me or the repair center will be a plus. 2. Besides, when and how did the issue normally happen? Did it often appear while using any gaming app or watching video? 3. Since you mentioned that the issue persists after performing Factory Reset, you may check your inbox and provide me…
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Hi MOCCM Thank you for your asking. Please note that ASUS official website does not provide the unlock tool of ZC520KL. For ZC520KL, there will no longer have any maintenance. Sorry for any inconvenience it may cause. Thank you for your understanding and support.
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Hi johnnny Thank you for your asking. Kindly provide the information below so that we can better assist you. 1. Have you ever unlocked or flashed custom ROM on the device? 2. Did you purchase the device from ASUS authorized channel? 3. The device will go through pressure test to duplicate auto-shutdown/auto-reboot issue at…
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Hi javcarbe Thank you for your asking. Have you dropped the device recently? If any of the SMMI tests fails, indicating high possibility of faulty hardware, kindly bring your device to the nearest ASUS repair center for device checking: https://www.asus.com/support/Service-Center-All-Countries/ If it is impossible to…
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Hi charlie.koubek Sorry for any inconvenience it may be caused. For any require related to personal data, please email to [email protected] https://www.asus.com/Terms_of_Use_Notice_Privacy_Policy/Privacy_Policy
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Hi salihkaragoz85 Thank you for your asking. Kindly try some at-home troubleshooting tips below: 1. Does the issue appear on the stock camera only or on other camera apps (e,g. Instagram) as well? Please try clearing cache & storage of Camera (long press "Camera">App Info>Storage & memory>Clear cache/Clear storage), then…
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Hi Ocha Thank you for your asking. To avoid any misunderstanding in the conversation, please provide me your question in English. Besides, you may provide a video or a photo to elaborate more about your question. Thank you.
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Hi Khalifa Thank you for your asking. Due to currency and regulations difference, for any repair fee related question, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/ If it is impossible to access the service center during Covid-19 period,…
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Hi r.a.rahmi23 Thank you for your asking. 1. To avoid any misunderstanding in the conversation, please provide me your question in English. 2. For repair fee related question, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/ If it is impossible…
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Sure. While you may, please provide me the picture of the aura light after running the troubleshooting. Big thank you!
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Hi sugie Thank you for your asking. To avoid any misunderstanding in the conversation, please provide me your question in English. Thank you.
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Hi anjubunny123 Thank you for your asking. Kindly try some at-home troubleshooting tips below: 1. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check any disturbance from installed 3rd party apps. # How to enter and exit "Safe Mode"…
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Hi rfa PM sent. Please check your inbox. Thank you!