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Christine_ASUS
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Hi TarynLondon Please try the following steps to access recovery mode for the Factory Reset: 0. Try to back up your data with USB cable. If you can not access the phone, please check if your google account or microSD card have auto backup your data.… -
Hi nowloading88 Thank you for your asking. As your aforementioned passage, I assume that your device is currently on Android 10 AOSP Software Image developer Version, V429 or V432? To update V438, kindly refer to the steps below: Download the ima…
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Hi markdavisvfernandez Thank you for your asking. There is no further plan for the carriers in Philippines to support VoLTE in ZE620KL. Sorry for any inconvenience it may be caused.
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Hi gerry.bond Thank you for asking. Please backup your device and follow the steps below as 10 to 9 downgrade steps. 1. Download "MaxProM1_downgrade_to_9" and then put the image file into the root directory of the MicroSD card. https://www…
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Hi Tushar k Thank you for your asking. Kindly provide the information below so that we can better assist you. 1. Your current firmware version Settings>System>About Phone>Build Number 2. Does the issue appear right after the system update? …
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Hi all, Thank you for your asking. After checking, the button of "User selected Apps" was removed by the app developer.
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Hi mani mozhi Thank you for your asking. Kindly provide the information below so that we can better assist you. 1. Your current firmware version Settings>System>About Phone>Software information If you try to update to the latest version, do…
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Hi Michael Kindly refer to the link below as the reply. Thank you.
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Hi Joost Kindly refer to the link as the reply below.
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Hi Ha Ro Ld Thank you for your reply. Your device is currently in Android 7, and you may update to Android 8 with the steps below: Backup your device and move some of your picture/data to sdcard or other storage to clean up partial internal storage&…
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Thank you for your asking. The irremovable notification panel is a default setting of Android 10 AOSP. Thank you.
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Hi wahyuddinstmik I currently check on my devices at hand; Max Pro M1, Max Pro M2, 5, and 5Z; and the devices all encounter the same situation. I have forwarded the information to the relevant department to check on the issue. Meanwhile, please assi…
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Hi kmkrishanu6 1. Which region do you reside while using VI card? 2. If you use other sim carrier (e,g. Airtel), does the VoLTE work in your device? 3. Can your VI sim card perform VoLTE in other devices? 4. Have you ever rooted/unlocked/flashed cus…
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Hi itzmarioplayz123 Thank you for your asking. Officially, ZD553KL does not provide the unlock tool. Sorry for any inconvenience it may be caused.
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Hi dcdobson2 Thank you for your asking. Kindly try some stay-at-home troubleshooting tips below: 1. To check the compatibility between the firmware and the app version, please update your app to the latest version. 2. Also, please try "the Fac…
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Thank you for asking. You may follow the steps below as 10 to 9 downgrade steps. 1. Download "Version Android 10 downgrade to P" and then put the image file into the root directory of the MicroSD card. https://www.asus.com/mobile/phones/al…
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For ZD553KL, ASUS had continuously supported for more than 27 months and there will no longer be any system updates and maintenance. Sorry for any inconvenience it may cause. Thank you for your understanding and support.
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Thank you for your reply. Please check your inbox and provide me your SN and IMEI for further checking.
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Hi itzmarioplayz123 Thank you for your asking. WW-AOSP-16.0200.1907.19 is Android 9 beta version. If there is any function do not meet your preference, please try the Factory Reset first. If the issue remains the same and you prefer Android 8, pleas…
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Hi drshtmstry As your previous thread, both of your CTS and Google Play Store certification are fail, leading to contradict the apps involving security authorization such as Netflix. As I mentioned before, my device doesn't have the same issue aft…
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Dear Customer After checking, the rear cameras, wide-angled camera and tele camera, of ZS620KL have the focal length of 10cm+, which is set for the range of the manual focus in Pro Mode. Thank you.
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Hi RadeonPS After checking, for the users who have concern about the Mobile Data Usage counting while using USB Tethering, please refer to your linking PC for data counting or downgrade your device to Android 9. We apologize for any inconvenience ca…
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Hi Singh 1. Other users and my device didn't encounter Widevine L3 issue on the same firmware version. 2. In another thread, you mentioned that you had repaired your device in a unauthorized repair center. Widevine is related to device security cer…
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Dear friends If ROG3 Widevine L3 issue remains the same after next FOTA update, please let me know. Thank you.
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Hi Selçuk There are various unexpected software behavior while performed the unlocked tool and installed custom ROM. If you have further questions, you may check the websites or forums for power users. Thank you.
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Hi daleepdixit 1. Which region do you reside while using VI card? 2. If you use other sim carrier (e,g. Airtel), does the VoLTE work in your device? 3. Have you ever rooted/unlocked/flashed custom rom? 4. When did the issue appear? Hi tusharguin29 …
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Hi tusharguin29 As other users reported above that they didn't have the same issue with VI card, please provide me your current testing result in Android 10 beta and Android 9 V60 and V84 for further checking. Thank you.
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Hi tusharguin29 Because you mentioned that the issue appeared after update to Android 9 V087 in your region (North East?) and you had performed the Factory Reset, can you help me to check: 1. Does the issue remain in Android 10beta? Please backup t…
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Hi tusharguin29 Thank you for your asking. Kindly provide the information below so that we can better assist you. 1. Which region do you reside while using VI card? 2. If you use other sim carrier (e,g. Airtel), does the VoLTE work in your device? 3…
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Hi friend Are you asking for unlock tool or upgrading tool (OTA)? #ZE552KL firmware download spot https://www.asus.com/supportonly/ASUS%20ZenFone%203%20(ZE552KL)/HelpDesk_BIOS/ The latest unlock tool of ZE552KL is now available on our official webs…