Thank you for your asking. Kindly try some stay-at-home troubleshooting tips below:
1. Change the cable and the adapter.
2. A common reason is the battery port had too many debris, so that the port keep detect debris or moisture. Please try to clean your port with soft tools (e,g. compressed air can) or put the device with dehumidifier for 48 hours.
3. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.
# How to enter and exit "Safe Mode"https://www.asus.com/support/FAQ/1005163/https://www.youtube.com/watch?v=Q5AJ4kNGCFs
4. Bring the device to the Repair Center for hardware/battery checking.https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs