Is your phone ZB601KL or ZB630KL?
Please provide your firmware version: Settings > About phone > Build number.
Internet Connectivity issue while playing PubG:
Were you using 4G or WiFi? Please try changing to 4G by other operator or other WiFi. Please also try checking if your signal strength or location affected the performance when this appears. Please also try reinstalling PUBG.
If the problem still appears, please tell us the PUBG version, your internet type, operator name/brand and model of your WiFi, a screenshot or short video of the behavior.
Slow charging: We would like to understand whether you're using the ASUS original charger. We suggest that you try with new cables and check again.
Please also note that "fast charging/charging rapidly" appears after a few minutes when you plug in your charger. Please make sure to check your lock screen after a few minutes.
Furthermore, there are some scenarios that may affect the fast charging status:
A. If the system is under high resource usage (high temp) or the battery level is over 85%, the device will trigger a protection mechanism, which lowers the charging current.
B. Check if there is some object or stain in the charging port. We recommend to use a soft brush to clean the charging port.
C. We recommend to test charging in safe mode. How to enter safe mode: https://www.asus.com/IN/support/FAQ/1005163
If in safe mode, the problem is not observed, the system performance may be affected by 3rd apps. We recommend to factory reset the system.
If the charging status is still unstable in safe mode, we recommend to go to repair center for further checking.
If the problem still appears, please tell us at which battery levels does fast charging not work.
Weird battery drain:
Is the battery drain problem appearing in use or sleep mode?
To monitor the battery usage, please go to Settings>>Battery>>More>>Battery usage, and stop or reinstall the high battery usage apps.
These are our suggestions to improve the battery drain problem: https://www.asus.com/IN/support/FAQ/1041741
These are our tips to maintain a healthy battery using habit: https://www.asus.com/in/support/FAQ/1009546
If your phone is over one year of use, you may go to service center to check the battery health (life cycle remain), and check if replacing a new battery is needed.
Finger print issue:
Please try clearing the previous fingerprint data and set up new ones. If the problem still appears, please tell us how long it takes to unlock, screen on/off.
Audio quality issue:
For the sound quality problem, could you tell us does this appear on wired earphone/bluetooth headphones/phone's speaker? What app/app version are you using? Do you have a music link you can provide as an example? Could you describe in more details about the sound quality problem?
Thank you 🙂