Not able to download new update

[Krunal]

Please tell us some basic information before asking for help:
Model Name: Max Pro M2
Firmware Version:WW._Phone-16.2017.2002.073-20200219
Rooted or not: No
Frequency of Occurrence: Permanent
APP Name & APP Version (If your issue relates to the app): FOTA service
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Hi,
I am not able to update my phone with new update released.
Please refer attached screenshot.
Thanx...

[BlueHunt]

Krunal

Please tell us some basic information before asking for help:

1. Model Name: Max Pro M2
2. Firmware Version:WW._Phone-16.2017.2002.073-20200219
3. Rooted or not: No
4. Frequency of Occurrence: Permanent
5. APP Name & APP Version (If your issue relates to the app): FOTA service

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

Hi,

I am not able to update my phone with new update released.

Please refer attached screenshot.

Thanx...

Not able to download new update

Do not create multiple threads with same query.
Replied you on your previous thread in here -> https://zentalk.asus.com/en/discussion/26713/new-upadate-in-mpm2#latest

[victor010]

Hi there, you may click on the following link to download update manually, request you to read the instructions before upgrading and take a full backup of the device before. Click here : https://www.asus.com/in/Phone/Zenfone-Max-Pro-M2-ZB630KL/HelpDesk_BIOS/

[Tom_Shriyan]

Not able to download new update


Model Name:ASUS_X00TD
Firmware Version:16.2017.1912.060
Rooted or not: no

[BlueHunt]

Tom Shriyan

Not able to download new update

Model Name:ASUS_X00TD

Firmware Version:16.2017.1912.060

Rooted or not: no

View post

If you are trying to download the FOTA Update over 4G network then you will see this kind of error as FOTA service needs simultaneous network connectivity during downloading the Firmware file. If you don't have any WIFI then its recommended to download the FOTA Firmware during night time when mobile networks somehow get Stable a bit.