Cant Access storage

[rohanrao8050]

Please tell us some basic information before asking for help:
Model Name: Max Pro M2
Rooted or not: no
Frequency of Occurrence: every time

every time i connect the usb the device detects the pen drive but cant access it
can any one help me resolving the issue
thank you....

[victor010]

Hi there, kindly click on the following link to an article for better instructions, kindly make sure your device is in FAT32 format. Thank you.
https://www.androidcentral.com/how-connect-usb-flash-storage-device-your-android-phone