unable to charge

[cbiola07]

My cellphone always stops charging even though the charging condition is still plugged in and must be removed and put back in. I have tried changing the charge but it's the same. What's the solution?

[Christine_ASUS]

Hi cbiola07
Thank you for your asking. Kindly try some stay-at-home troubleshooting tips below:
1. Change the cable and the adapter.
2. Please clean the debris off the port with compress air can.
3. Does the issue appear right after any system/apps' download or update? Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.
# How to enter and exit "Safe Mode"
https://www.asus.com/support/FAQ/1005163/
4. Also, please try "the Factory Reset" 
Settings>System>Reset options>Erase all data(factory reset)
Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

If the situation remains the same, please contact ASUS repair center in the country of your residence for further hardware checking: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs