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Screen scratched after less than a month

dimitarsh1
Star I
Please tell us some basic information before asking for help:
Model Name: ZenFone 9 ASUS_AI2202
Firmware Version: WW_32.2030.2030.26
Rooted or not: not
Frequency of Occurrence: alwaus
APP Name & APP Version (If your issue relates to the app):
I both my phone the end of July. On the 27 of August I noticed my screen is scratched. I don't have a screen protector, but I am very careful with my phone - never put it in pockets with keys or in best pockets with loads of stuff or throw it around. So I contacted Asus Netherlands but they said it's not part of the warranty, because it is CID (customer inflicted damage). However, that's really ridiculous given the high specs of the glass (Corning gorilla Victus). I tried to talk to them further, send them pictures, they then contacted Taiwan and after some days of back and forth - they refused to help.

Any suggestions? Does anybody else have such an issue after using the phone for less than a month? Did I just get a phone with a bad gorilla glass?

Thank you in advance,
Kind regards,
Dimitar
screenshot-20220831-092526-whatsapp.jpg
screenshot-20220831-092447-whatsapp.jpg


8 REPLIES 8

Danishblunt
Hall of Fame I
iamthegr1n

https://zentalk.asus.com/en/discussion/comment/227502#Comment_227502

That is not true. I can scratch any Victus or not screen with my keys. Everything depends on the hardness.

But like the others said - this is a user made thing, that is not covered by device warranty.

You could replace the glass, or try to polish it and put a tempered glass on it. It still will be visible, but definitely less annoying.


View post
Normal keys shouldnt be able to do it, maybe you got some reinforced ones.

iamthegr1n
Star III
Danishblunt

https://zentalk.asus.com/en/discussion/comment/227555#Comment_227555

Normal keys shouldnt be able to do it, maybe you got some reinforced ones.


View post
Yup. Maybe OP also has such keys.

Danishblunt
Hall of Fame I
iamthegr1n

https://zentalk.asus.com/en/discussion/comment/227556#Comment_227556

Yup. Maybe OP also has such keys.


View post
Its very rare where I come from but who knows, maybe its more common anywhere else and I'm the one living in a weird country 😅

ASUS_Bot
Rising Star II
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