Please tell us some basic information before asking for help: Model Name: Zenfone 9, 16 GB RAM, 256 GB Firmware Version: WW-32.2050.2050.29 Rooted or not: NOT Frequency of Occurrence: every few minutes APP Name & APP Version (If your issue relates to the app): In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc. ======================================== Hello, Last days I got OTA update to FW ver. WW-32.2050.2050.29 After that I instantly could observe the issues like below: · 1) the battery is discharging much faster, · 2) the WiFi connection goes OFF in 50% cases after screen goes off, · 3) The camera anti-flicker option is no longer handling my light environment at home, · 4) I observe few apps (Whatsapp, Loxone, 9gag, mydealz) hang up from time to time and need to be killed and started again to bring them into operation again · 5) the fingerprint does not work stable like before, · 6) the phone does not wake up instantly or not at all in 30% of cases when pushing the side button The issues are annoying me terrible since about 1 week. Which things I tried to solve the issues: · a) trying to use different battery modes, · b) clearing app's cache and in the end fully removing and installing them again, · c) removing fingerprints and adding them again · d) resetting the wifi/bluetooth settings and because all of above has not helped: · e) I made hard reset 2 times already, once per phone settings, once via Recovery Mode
And still my problems remain unsolved!
I am getting crazy, because now I am fully disappoint how the phone works. Until the mentioned FW update all was working really good, I was really happy with the phone and its performance as well with the battery life.
I really doubt, that there is a way to solve my described issues. This is why I think the downgrade to previous FW ver. WW-32.2040.2040.23 is the only possible solution. I tried to do it, I have searched how to do it, but I could not find any FW package, which allows the downgrade procedure.
Hello @Mansi_ASUS I have sent the phone to Asus service, so I had no opportunity to try the new FW. But I am pretty sure that all of these is caused by SW bugs, because as mentioned, before updating the phone I have not seen any problem. Yesterday I got an email, that the phone arrived at Asus service, so they have started checking it.