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ASUS "Unlock Device App"

Star II

Since my question was deleted in an open thread by the moderators I open my own. Many customers are facing the problem that they can't unlock their devices with the official app by ASUS (probably server down) and the moderators seems do doge every post or question about it but I will it try it again to ask.

If a moderator reads this - please be transparent about this topic. Many of your customers can't unlock their phones because of this issue and no further information is given to us. This problem exist now over a month and still there is no official information about this. Many people would be very thankful if a moderator would give us more insight about this and on when this issue will be fixed or if it ever will be fixed. 

ASUS as a big company should doing better with this kind of situation. And as a owner of a ASUS smartphone - it is our right to unlock the bootloader of said phones so resolving this issue should have some priority and most importantly - it should be resolved.

Much thanks in advance


Star III

Any new updates? Asus is dead fr 

Star III

Asus, we'd really like a response, doesn't even have to be a definitive answer, just something to keep us posted.
Pretty please?

Star II

Don't believe he tell lie now already Q3 no tool yet

Well, Q4 is slowly ending, that's why I'm asking for updates.

Star I

Asus support confirmed to me today via email that the tool isn't coming.

From the email:

"I am following up to advise you that There will no longer be maintained for Device Unlock App. We apologize for any inconvenience caused and your consideration will be very much appreciated. Thank you for your continued support and patronage"