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Zenfone 8 microphone problem

qnick90
Star I

Hello there,
i often need to use loudspeaker during my phonecalls and when I do that, the other person cannot hear me very well.
I determined, that only the upper firing microphone is working while in loudpeaker mode and downfiring microphone is off for some reason.
While calling normally (quiet mode if you will), the downfiring microphone works all right.
There is no dust, nor dirt in microphones, have tried all sorts of solutions (software wise, didnt try to disassemble it yet) but, nothing have worked.
I didnt try clean re-install though, as it is always long and tiresome process for me.
Did not find any of related settings even in developer "settings", so maybe I missed something?

And please dont try to tell me, that this is normal, because my old and trusted Mi A3 had both microphones turned on while using loudspeaker calling.

Should I wait for android 12 update, or install some custom OS, or could you suggest some better solution please?

Model Name: Zenfone 8
Firmware Version: 30.12.112.36
Rooted or not: not yet
Frequency of Occurrence: always
APP Name: Default phone app

12 REPLIES 12

before this.. send my phone to service center because cannot start.. stuck in ramdisk page..
though mayb this problem happen because of the repair before...

dron39
Rising Star II
norazwanabdulmutalib

before this.. send my phone to service center because cannot start.. stuck in ramdisk page..

though mayb this problem happen because of the repair before...


View post
No. I know some people (including me) who still have their phones unrepaired. This problem seems to be out of the box.

Irene2_ASUS
Zen Master I
Hi @qnick90 @lukasz.szabelski @norazwanabdulmutalib @dron39 ,
I will send you further instructions to collect logs for this issue, check your personal inbox 😉

flolaff
Star III
For me it's even worse : the microphone doesn't work at all when in loudspeaker. When using the SMMI diagnostic tool, it seems to be the "BoardMic 2" that doesn't work.
I got my phone back from repair after ramdump issue, so maybe they forgot to plug the mic back in? Or is it an Android 12 beta issue? If anyone knows, I really don't want to send it back for repair.

vetterleinralf
Star II
I have the same issue. And my phone was also to repair before because WLAN didn't work any more. They changed the Mainboard.
@ asus Moderators: Is it a generell problem, so that this function doesn't work at all at ZF8 and maybe because the other users don't need it they don't notice it? Or is it an individual problem?