To Asus and all owners of a dead Zenfone 8

[leoncarrera]

By now is it clear the Asus Zenfone 8 has a weakness when it comes to its motherboard. Phones are dying in very comparable situations; after installing an update or patch and/ or when charging. The died phones show the same state: a sudden black screen, no response on buttons or screen, sometimes an orange fast blinking LED for about ten seconds when the charger is attached, after which also this stops blinking. Even the life duration of the phones are alike when this happens;  around two years.  Some people are lucky that it can be repaired under warranty, most aren't when warranty has just expired.

All of the phones which were repaired received a new motherboard. So also in here the fix seems comparable. Or at least not repairable with a soldering or partial replacement of other components. There is no wide variety of repairs to be found on ZenTalk on this. 

This issue goes beyond individual or even wrong use, a single faulty or unfortunate phone. All phones that died did this in comparable situations and after comparable life times. There is something wrong with the design or components of the Zenfone 8, or at least a batch, which can't be put on warranty alone when it comes to a repair. 

Asus, please take this matter and your clients serious. At least more then you have proven till this date. Asus can't just address this matter with the initial question if the phone is still under the warranty. Asus does know what the technical issues are with these phones, so please then also take your responsibility. Asus put this premium phone on the market at a premium price. This comes with an expected life duration that goes beyond a hard line of just 24 months. Warranty is for specific situations. These dying Zenfones are not specific. It is a general issue. So please handle it as such.

Can Asus confirm that they will keep addressing issues regarding these dying Zenfones as individual technical matters? And thus with warranty as strict and main component to define if Asus or customers are financially responsible for further action? And if so, what is their response to these resembling dying phones that Asus will keep holding onto this strict warranty duration when it is clear customers can't be held responsible for their broken Zenfones, since they die during normal use or especially after installing new and updated Asus firmware?

To all users of a died Zenfone 8: please add your phone to this thread, when it died (lifetime) and on which occurence. 

Kind regards,
León

[leoncarrera]

Great you have access to your pone again. Now backup that data asap and don't rely on the reballing alone. There are more cases of succesfull reballing repairs, but all were temporary fixes, no solutions. The weakness persist and the phone will likely die again sooner or later.

[Cass1295]

I'm glad to hear you were able to retrieve your data. I had my phone at two different repair shops, but both said that nothing could be done, and all my data seems lost, unfortunately.

[bg123]

Hi, Mine just died in my hands this morning. I wasn't doing anything special. It went from a fully functional phone to a door-stop in an instant. Its about 3 years old.  SN M4AIB762S121JRB.

[Falcon_ASUS]

@bg123 
I apologize for the inconvenience you're facing.
Based on your description, it is recommended that you get in touch with the service center at your location to arrange for the repair of your phone. Sorry for any inconvenience it may be caused.

[oc-zen]

Hello,

so here I am to join the club. Mine Z8, bought on May 2021, suddenly died yesterday after restart. Pressed restart, waited a bit, then Asus logo appeared and then black screen. Now it cannot be turned on by standard switch or any other button combination. Pluging in charger seems to have no effect.  It was not damaged and had no problems before. Used only the original charger.

I am still hoping that there is a way to salvage my data, but I was shocked that this is rather common problem for this type of phone.  I am sure this has been said before but I would expect Asus to officially address these issues, especially if it happens in "premium" line of products.

I am not going to let it slide, 650 euro is not a paltry sum.