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Help please Zenfone 8 ramdump problem. How to get serial number from dead phone?

htt02011
Star I

Hello, may I get help please? Was using my Zenfone 8 to take photos when it went black and ramdump error popped up. Phone will no longer charge, switch on, no light whatsoever. Seems like ramdump is a common issue from reading the other posts on here. Phone is no longer under warranty (purchased on 21/05/22). Have tried locating serial number but cannot seem to find it anywhere on the external front and back of phone. No longer have the original packaging box to refer to. Would greatly appreciate any guidance or advice.

1 ACCEPTED SOLUTION

Accepted Solutions

Falcon_ASUS
Moderator
Moderator

@htt02011 
You may need to check if you still have the box from when you purchased the phone to find the serial number information. If you cannot find it, it is recommended that you take the phone to a repair center for further inspection.
The following is the contact information:
https://www.asus.com/support/service-center-location 
Sorry for any inconvenience it may be caused.

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2 REPLIES 2

Falcon_ASUS
Moderator
Moderator

@htt02011 
You may need to check if you still have the box from when you purchased the phone to find the serial number information. If you cannot find it, it is recommended that you take the phone to a repair center for further inspection.
The following is the contact information:
https://www.asus.com/support/service-center-location 
Sorry for any inconvenience it may be caused.

Thank you Falcon. Would've been ideal if I have the original box the phone came with, unfortunately, that's not the case here. Either way appreciate you getting back to my query. Will do as advised