ASUS employee or Moderator ???

[tzsolt]

anyone who could answer question? Or everybody left ASUS?

shame on you

[jesxzkmdul8]

Unfortunately not. I wrote, and what I got back was a link to the non-functional unlocking tool, which I already knew before.

Then I asked again, because the tool does not work. Then I got the hint that the servers were in maintenance since May 2. That was on May 5, I think.

Since then I have heard nothing more from ASUS.

So I thought it was worth asking here in the support forum. But maybe that's a misunderstanding on my part and this is a community forum? Then, of course, the question would actually be misplaced here.

[jesxzkmdul8]

It seems server maintenance takes about as long as renovating a single-family home.

[tzsolt]

I sent an email to the support and I got this:

"Purpose：Phone Unlock App Service Maintenance, May 02th, 2023

Scope：All models except  the one list in   RN202009006_6/KB1044135

Affected：During the period, all users cannot unlock device and occur the error.

Maintenance period: From 18:00 on May 2, 2023, till further notice.

Verbiage: The Unlock app service is currently under maintenance, and the service will be suspended during the maintenance period. We apologize for any inconvenience caused."

[ZenBot]

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