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Hotspot getting disconnected

Star II
Please tell us some basic information before asking for help:
Model Name: Zenfone 5z
Firmware Version:latest
Rooted or not: not rooted
Frequency of Occurrence: everytime
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


Star II
All system software information in the screenshot

Star II
Atleast provide and fix basic features of smartphone like hotspot ,why not giving update to Zenfone 5z to fix hotspot problem?

Rising Star II
Hi, we'd request you follow the below steps:
1. Clear system cache.
2. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check for any disturbance from the installed 3rd party apps.
# How to enter and exit "Safe Mode"
3. If still you face the issue factory reset your phone after taking a full backup :
4. Last option would be to visit the service center to have a check. Locate here:

Star II
I'm a simple person and doctor by profession I don't have time for these tedious process ,update the system to rectify hotspot problem on this phone