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Zenbook S 13 OLED UM5302 ELAN WBF Fingerprint Sensor not working

ericpilson
Star I
System: Zenbook S 13 OLED
Battery or AC: AC
Model: UM5302
Frequency of occurrence:
REvery useeset OS:
Screenshot or video:
========================
Detailed description:
5 REPLIES 5

ericpilson
Star I
screenshot-2022-11-14-220139.jpg
Screenshot of Device Manager

ericpilson
Star I
screenshot-2022-11-14-231218.jpg

hardware IDs from device manager

RAJU_MSC_MATHEM
Zen Master I
ericpilson

screenshot-2022-11-14-231218.jpg

hardware IDs from device manager


View post
AS per the screenshots, the device is working. The latest correct driver version is 3.5.12201.11001
what error message did you get while setup fingerprint on windows?

Falcon_ASUS
Moderator
Moderator
ericpilson
  1. System: Zenbook S 13 OLED
  2. Battery or AC: AC
  3. Model: UM5302
  4. Frequency of occurrence:
  5. REvery useeset OS:
  6. Screenshot or video:

========================

Detailed description:


Zenbook S 13 OLED UM5302 ELAN WBF Fingerprint Sensor not working
@ericpilson
Please refer to the following FAQ for troubleshooting.
[Notebook] Troubleshooting - How to fix Fingerprint recognition problem | Official Support | ASUS Gl...Sorry for any inconvenience it may be caused.