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Zenbook Duo - UX482EA - battery is not charging

Star I


My laptop is currently dead as I only noticed that it wasn’t charging (even though it was plugged in) when the battery level went low.


I have tried the battery back with a different device that works with a type C charger and it works, so the battery pack doesn’t appear to be the problem. 

I have tested the lone USB-A port on the laptop and it is working. So it is clear that not all ports are “down”. There are two TypeC ports on the laptop and none of them worked with the battery back. I followed prompts found online and uninstalled the two battery drivers but this made no difference. I’m at a loss for what else to do, especially because the battery is now completely flat.

Has anyone experienced this before?



Please refer to the following FAQ for troubleshooting.
[Notebook] Troubleshooting - Battery cannot provide power/be charged, or be fully charge or Notebook...
If the battery still cannot be charged normally, I would suggest you bring back your laptop to our service center for further confirmation.

The following is the contact information: 

Also you can contact the local service center for help.
The following is the contact information:  

Sorry for any inconvenience it may be caused.