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Touchpad on Asus Zenbook S UX370U stop working suddenly

lowjolene
Star I
System: UX370U
Battery or AC: both
Model: Asus Zenbook
Frequency of occurrence: always
Reset OS: Windows 10
Screenshot or video:
========================
Detailed description:the touchpad is not working. even FN + F9 doesn't work.
image.png
Device manager doesn't display it at all.
I was using the computer and after restarting from a windows update. the touchpad stopped working. USB mouse and touchscreen works fine.
I tried to disable and re-enable in the Bios but issue still persists.
I tried to reinstall the touchpad driver and experience this error message:
image.png
Please help with this problem.
2 REPLIES 2

RAJU_MSC_MATHEM
Zen Master I
lowjolene
  1. System: UX370U
  2. Battery or AC: both
  3. Model: Asus Zenbook
  4. Frequency of occurrence: always
  5. Reset OS: Windows 10
  6. Screenshot or video:

========================

Detailed description:the touchpad is not working. even FN + F9 doesn't work.

image.png

Device manager doesn't display it at all.

I was using the computer and after restarting from a windows update. the touchpad stopped working. USB mouse and touchscreen works fine.

I tried to disable and re-enable in the Bios but issue still persists.

I tried to reinstall the touchpad driver and experience this error message:

image.png

Please help with this problem.


Touchpad on Asus Zenbook S UX370U stop working suddenly
I will try to upload asus ptp driver

Blake_ASUS
Community Legend II
Hi there,
Please reinstall the ATK pacakge first, then reinstall the ASUS Touchpad driver.
Thank you.