Tochpad not working
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11-06-2020 09:06 AM
System: Windows 10 64bit
Battery or AC: AC
Model: asus zenbook flip 14 um462
Frequency of occurrence: continuous
Reset OS: No
Screenshot or video:
========================
Detailed description:
The touchpad of my notebook stopped working after 1 DAY... The touchpad is not listed in the device manager, not in the mouse category, not in the human interface category and not as hidden. I installed the respective driver as instructed but it didnt worked. In the Bios, touchpad is activated as well as the status in the registry is 1. I tried basically everything i could find in the www, including https://zentalk.asus.com/en/discussion/20355/touchpad-issue-on-my-asus-zenbook-flip-14-um462da/p3 where many people had the same problem and that has supposedly never been solved.
Anyone had the same issues and could find a solution?
Battery or AC: AC
Model: asus zenbook flip 14 um462
Frequency of occurrence: continuous
Reset OS: No
Screenshot or video:
========================
Detailed description:
The touchpad of my notebook stopped working after 1 DAY... The touchpad is not listed in the device manager, not in the mouse category, not in the human interface category and not as hidden. I installed the respective driver as instructed but it didnt worked. In the Bios, touchpad is activated as well as the status in the registry is 1. I tried basically everything i could find in the www, including https://zentalk.asus.com/en/discussion/20355/touchpad-issue-on-my-asus-zenbook-flip-14-um462da/p3 where many people had the same problem and that has supposedly never been solved.
Anyone had the same issues and could find a solution?
1 REPLY 1
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11-08-2020 07:45 PM
Hello dennisweber_92,
If the touchpad is not listed in device manager, it is very likely a hardware issue.
Please kindly send your device to service center.
Thank you.
If the touchpad is not listed in device manager, it is very likely a hardware issue.
Please kindly send your device to service center.
Thank you.
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