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Green or gray artifacts on screenpad plus zenbook pro duo UX581GV-XB94T

Xaryi
Star III
System: Windows 10S
Battery or AC: AC
Model: UX581GV-XB94T
Frequency of occurrence: Sometimes
Reset OS: no
Screenshot or video:
image.jpg
img-6917.jpg

========================
Detailed description:
I very have green or gray artifacts that appear on some parts of the screenpad + and the main screen when the screenpad is off. It seems to target a certain range of colors and move with the videos, images I move accross the screen etc...
I rebooted many times but It does not work at all, checked all updates, drivers updates...
Recently I had scary artifacts that make me think of a graphical card problem so I may go to the SAV fast.
1 REPLY 1

Falcon_ASUS
Moderator
Moderator
Xaryi
  1. System: Windows 10S
  2. Battery or AC: AC
  3. Model: UX581GV-XB94T
  4. Frequency of occurrence: Sometimes
  5. Reset OS: no
  6. Screenshot or video:

image.jpg

https://us.v-cdn.net/6031231/uploads/D8MBC0CFLIS7/artifasts.mp4

img-6917.jpg

========================

Detailed description:

I very have green or gray artifacts that appear on some parts of the screenpad + and the main screen when the screenpad is off. It seems to target a certain range of colors and move with the videos, images I move accross the screen etc...

I rebooted many times but It does not work at all, checked all updates, drivers updates...

Recently I had scary artifacts that make me think of a graphical card problem so I may go to the SAV fast.


Green or gray artifacts on screenpad plus zenbook pro duo UX581GV-XB94T
@Xaryi
If you have tried to update the graphics card driver but the situation remains the same, I would suggest sending it for repair to check if it is caused by a faulty screen or screen cable.
The following is the contact information:
http://www.asus.com/support/Service-Center-All-Countries/
Also you can contact the local service center for help. The following is the contact information: 
http://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.