asus zenbook pro duo 15 ux582zm thunderbolt 3

[Xamer007]

I ask for help in finding a solution to the problem of connecting an external Samsung LS34A650UBIXCI monitor to an asus zenbook pro duo 15 ux582zm laptop.

The essence of the problem is as follows: when connecting via thunderbolt, the image is not displayed on the monitor, although a cable Internet connection appears immediately, etc. The message appears:
Display connection may be limited
Make sure the DisplayPort device you are connecting to is supported by your computer.
Moreover, my wife’s laptop Asus zenbook Ux435e, when the cable was connected, everything started right away! Image, Internet, etc.

[FongPoui]

UX482 to UX582, what problems for external display connection via USB-C /USB4? 

https://www.youtube.com/watch?v=yxTHfBWSulk  

[FongPoui]

Asus explains here how to determine the usb-c functions...

https://www.asus.com/support/faq/1042843/ 

[FongPoui]

@Xamer007 

 Can you show your device manager information like mine?
For mine, I disabled the two options for turning off the USB(TM) ports. 

[FongPoui]

@Xamer007 

@Falcon_ASUS 

I wondered for a very very slow answer from Asus's technical team...

[FongPoui]

https://www.youtube.com/watch?v=oMxVnZCGReE