ASUS Zenbook network adapter stopped working, microsoft could not help, intel could not help

[catoberk]

System: ZenBook UX461FN_UX461FN
Battery or AC: both
Model: UX461FN
Frequency of occurrence: always
Reset OS: yes
Screenshot or video:
========================
Detailed description：Suddenly zenbook stopped connecting to the internet. On device manager said could not connect. Code 10 Uninstalled, reinstalled driver, no luck. Intel tried to help me no luck, as did Microsoft. Both said it is an ASUS problem. Did hard restart as well. Please help. I need my internet. Worked okay until the end of September.

[dwollsch5615]

seems that the network driver is working OK....for now.
the bluetooth drivers are missing and need to be reinstalled.....how?
 ZenBook UX461FN_UX461FN

[Blake_ASUS]

Hello dwollsch5615,
Please refer to our support website below
officialsite
and here is a FAQ to guide you to install drivers.
How to search/install driver for ASUS product? | Official Support | ASUS GlobalThank you.

[dwollsch5615]

bluetooth still a problem. The icon goes away and the "on" button does not exist. a hard reboot restores the icon, on button and under devise manager it says that is is working properly.
why is that not stable? I'm sure I will need to reboot on a regular bases in order to recover the bluetooth.
What is the real fix?

[Blake_ASUS]

Hello dwollsch5615,
When the bluetooth icon disappear, are you able to find any bluetooth related device listed in device manager?
If not, please kindly send your device to service center.
The hardware might need a checking as well.
Thank you.