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Asus ZenBook 14 won’t turn on without a charger

eleland
Star I

Hello, I couldn’t find anything about this specific issue anywhere so I’m asking here. My laptop refuses to turn on without a charger, if it’s unplugged whilst on it will turn off completely. It’s impossible to perform a hard reset and I tried resetting power config and uninstalling and updating the adapter drivers. Please help, the only charger that turns it on isn’t in the best condition and makes it shutdown occasionally.

2 REPLIES 2

Falcon_ASUS
Moderator
Moderator

@eleland 
Please try using the original charger and press and hold the power button for 40 seconds to reset, then power on the device again. If it still cannot operate offline, there may be an issue with the battery or the mainboard. We recommend sending the device in for inspection.
The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.

Nigil
Star III

@eleland

Did this issue resolved for you ?