Vivobook OLED display issue (color shifting/flashing)

[sheeshkin]

System: Windows 11
Battery or AC:
Model: Vivobook Pro 15 OLED M3500QC
Frequency of occurrence:
Reset OS:
Screenshot or video:
========================
Detailed description：
The display of vivobook pro 15 oled flickers/flashes. It looks like color shifting or randomly petty brightness changing for a second especially noticeable by gray color in the dark theme of windows 11. I mostly see this issue in windows explorer when just moving a cursor. It happen when AMD Radeon Adapter is enabled in Device Manager. It doesn't depend on drivers cos i've tried several types (recommended by ASUS, by Microsoft and the newest from AMD). The problem doesn't exist when AMD Radeon Graphics adapter is disabled. It also doesn't happen in safe mode and BIOS regardless of graphics adapter.
I've done all recommendations from costumer supporters and internet sources.

[Falcon_ASUS]

sheeshkin

1. System: Windows 11
2. Battery or AC:
3. Model: Vivobook Pro 15 OLED M3500QC
4. Frequency of occurrence:
5. Reset OS:
6. Screenshot or video:

========================

Detailed description：

The display of vivobook pro 15 oled flickers/flashes. It looks like color shifting or randomly petty brightness changing for a second especially noticeable by gray color in the dark theme of windows 11. I mostly see this issue in windows explorer when just moving a cursor. It happen when AMD Radeon Adapter is enabled in Device Manager. It doesn't depend on drivers cos i've tried several types (recommended by ASUS, by Microsoft and the newest from AMD). The problem doesn't exist when AMD Radeon Graphics adapter is disabled. It also doesn't happen in safe mode and BIOS regardless of graphics adapter.

I've done all recommendations from costumer supporters and internet sources.

https://us.v-cdn.net/6031231/uploads/YB1Q8NZ9L19A/dscf6794-civvtbyn.mp4

Vivobook OLED display issue (color shifting/flashing)

@sheeshkin
What are the system version, BIOS version and graphics card driver version you are currently using?
Which version of Windows operating system am I running?[Notebook] How to check the model name and BIOS version | Official Support | ASUS GlobalThank you.

[sheeshkin]

Falcon_ASUS

https://zentalk.asus.com/en/discussion/60862/vivobook-oled-display-issue-color-shifting-flashing

@sheeshkin

What are the system version, BIOS version and graphics card driver version you are currently using?

https://support.microsoft.com/en-us/windows/which-version-of-windows-operating-system-am-i-running-6...

https://www.asus.com/support/FAQ/1030673

Thank you.

View post

I use Windows 11 21H2 22000.675
BIOS version is 307
AMD Graphics - 30.0.15021.11005, but I’ve faced this issue also with 30.0.13044.3001, 30.0.13022.3 etc.

[Falcon_ASUS]

sheeshkin

https://zentalk.asus.com/en/discussion/comment/213677#Comment_213677

I use Windows 11 21H2 22000.675

BIOS version is 307

AMD Graphics - 30.0.15021.11005, but I’ve faced this issue also with 30.0.13044.3001, 30.0.13022.3 etc.

View post

@sheeshkin
I will forward the information to the relevant department. We will keep you updated and your consideration will be very much appreciated.

[Falcon_ASUS]

sheeshkin

https://zentalk.asus.com/en/discussion/comment/213677#Comment_213677

I use Windows 11 21H2 22000.675

BIOS version is 307

AMD Graphics - 30.0.15021.11005, but I’ve faced this issue also with 30.0.13044.3001, 30.0.13022.3 etc.

View post

@sheeshkin
Confirmed by our tech team, we cannot reproduce the same phenomenon.
We recommend that you install the chipset driver and graphics card driver provided by the ASUS website.
If the problem still exists, we would suggest you bring back your laptop to our service center.
The following is the contact information: 
http://www.asus.com/support/Service-Center-All-Countries/
Also you can contact the local service center for help. The following is the contact information: 
http://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.