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Pad touch problem

celiadel
Star I

PC : Vivobook Flip 14 / Model : TP401M Notebook PC

Hello, I’m having an issue with my PC’s touchpad, which has stopped working. I tried uninstalling it in Device Manager to force my PC to reinstall it when I restart it, but it only worked once. After a few minutes, the touchpad stopped working again. I checked in the BIOS, and it is enabled. I tried downloading the touchpad driver for my PC model from the official ASUS website, but it didn’t work. I believe I need to reinstall a software called Intel I2C, but I don’t know where to find it. Thanks in advance to anyone who can help.

1 REPLY 1

Falcon_ASUS
Moderator
Moderator

@celiadel 
Regarding the issue you reported, we recommend referring to the FAQ below to troubleshoot the problem.
[Notebook] Troubleshooting - Touchpad abnormal problems

Sorry for any inconvenience it may be caused.