N580GD USB-C display don't work

[ZT-4cc4f059]

System: Windows 10 (2004)
Model: Vivobook pro 15 (N580GD)
Screen: Gigabyte M27Q
Cable: i-tec usb-c - usb-c
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Detailed description：Display connected via USB-C cable to notebook don't work and I'm getting those errors:



The cable and screen itself are working, I've tested it with Samsung Dex, also it is working with notebook via HDMI but with limited resolutoion/refresh rate. I updated and reinstalled Nvidia and Intel drivers but it didn't help.

[Blake_ASUS]

Hello sebastianzon,
May I have the model of the screen?
and this issue happen all of a sudden or the type C port has been like this since the beginning?
I will double check on the spec again.
Thank you.

[ZT-4cc4f059]

Hi,
the screen is Gigabyte M27Q.
I don't know because this is my first Type-C monitor and I have it for a few days. But the USB communication works fine, only I can't connect display.
On the notebook I have this logo:

[Blake_ASUS]

Hello sebastianzon,
The USB C port with that logo means it export Displayport signal.
May you double check if you connect to the correct port on the monitor?
HDMI to HDMI and Displayport to Displayport.
Thank you.

[ZT-4cc4f059]

Blake_ASUS

Hello sebastianzon,

The USB C port with that logo means it export Displayport signal.

May you double check if you connect to the correct port on the monitor?

HDMI to HDMI and Displayport to Displayport.

Thank you.

View post

Yes, It is correct port, there is only one USB-C on the monitor and one on the notebook. Other cables are correct and they work.