09-24-2025 09:11 PM
I received my new ASUS laptop (M3500Q) today and your site says the warranty has expired...
I want to purchase an extended warranty
09-25-2025 05:39 PM
@LindaStanford
Based on the information you provided, this laptop is indeed out of warranty.
If you have concerns about the warranty for a newly purchased laptop, we recommend contacting the reseller to confirm whether a return or exchange is possible. Alternatively, please check if you have a purchase invoice and consult with customer service at your location.
The following is the contact information: https://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
09-30-2025 12:30 AM
Ensure that the purchase date you provided matches the warranty period. Sometimes, warranties are based on the purchase date, so if there's a delay between purchase and receipt, it could affect the warranty status.