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expired warranty

LindaStanford
Star I

I received my new ASUS laptop (M3500Q) today and your site says the warranty has expired...

LindaStanford_0-1758773376495.png

I want to purchase an extended warranty

2 REPLIES 2

Falcon_ASUS
Moderator
Moderator

@LindaStanford 
Based on the information you provided, this laptop is indeed out of warranty.
If you have concerns about the warranty for a newly purchased laptop, we recommend contacting the reseller to confirm whether a return or exchange is possible. Alternatively, please check if you have a purchase invoice and consult with customer service at your location.
The following is the contact information: https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.

Vancelopen
Star I

Ensure that the purchase date you provided matches the warranty period. Sometimes, warranties are based on the purchase date, so if there's a delay between purchase and receipt, it could affect the warranty status.