1 year old Vivobook 15 Pro Oled doesn’t switch on

[Dexd]

The story of me and Vivobook 15 Pro Oled begins about a year ago, when I bought it for 1000 pounds in John Lewis. After couple of month, in just random day this beauty didn’t turn on. By didn’t turn on I mean that after I pressed the turn on button nothing happened. The screen remained black and the fans didn’t start working. The only thing that changed were the lights on the side panel (the bulb, and battery). Also worth mentioning the laptop was on charge and was fully charged. After couple of attempts of pressing and holding the switch in button it finally showed some signals of life of automatic reboot. But sometimes before the repair there was a black screen with two options available: to install a new processor or use the existing one (unfortunately I didn’t take any photos). After that it worked fine for couple of months and it happened again in a few. Couple of days ago it happened I think for it’s 10th time but this time it doesn’t want to switch on entirely. Unfortunately my ASUS warranty for this product ended up a month ago. This situation sucked all my energy and hope in this product that it can be fixed. I also want to mention that for me 1000 pounds are great money and is a big shock that this product has these enormous issues. I will try to return it by the John Lewis’s warranty as still one year of it remains. 

[Dexd]

Hmmm, for me if it’s plugged in then the indicator is white. I recommend just try to live it on plug for some time and then try to hold and press for the boot. The previous time it worked for me. As well, if you will be able, after 3 times in a row of holding and pressing the laptop will do the automatic repair.

[1212]

It doesn't work for me. I tried 5-6 rows of holding and pressing the power button for 40 seconds, pressed the power button again and it didn't work. I guess I'll have to send in for inspection now.. 

[Dexd]

I found a link that may be useful 

https://www.asus.com/support/FAQ/1014276/

[1212]

I read that and tried it too, except for replacing the ram modules and battery cuz my ram stick was soled in. As for the bios, i tried to open the bios menu on my laptop through f2/delete and power button but it didn't work also. Sigh

[Falcon_ASUS]

@Dexd, @1212 
If you have followed the troubleshooting steps in the FAQ but the issue persists, I would suggest you bring back your laptop to our service center for further confirmation.

The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.