Google Duo Application / Camera Permission

[iStasis]

Model: ZS600KL
RAM: 8G
Firmware/APP Version: WW_ZS600KL_15.1630.1811.46_0
Frequency of Occurrence: Always
Rooted: No
APP Name: Google Duo

Last edited by iStasis on 2019/1/16 20:37 When trying to open Google's Duo app it never opens. The error i get is DUO HAS STOPPED WORKING and then a message below that saying the CAMERA ISNT WORKING TRY RESTART THIS DEVICE. Im sure something in the system / build is preventing the Duo app to not communicate with the camera however the camera is working fine in other apps and also the app has permission to use the camera. I have sent the feedback to Google as well however i barely use the app so not a huge deal but seems its a system problem rather than an app problem so would like it checked out. Id rather not screen shot as the above should be enough however due to the application it contains senstive information such as names and numbers but im sure if you try it youll see the problem. I have tried clearing the cache and reinstalling the app and checking permissions however all looks fine compared to other working apps that use a camera. I have unchecked the permission to allow camera in the duo app permissions and then boot up the app. It prompts you to allow the camera which is fine and allowes it however just crashes the app From reading up on the problem it does seem to be a common problem with other phoness not being able to detect Microphone and Camera, sometimes a badly designed app or something within the system blocking access if the phone thinks the camera / mic is in use. However just rebooting the phone and trying the duo app right away on a fresh start up it has the same issue which is why im thinking its a system fault and maybe a background service.

[iStasis]

Last edited by iStasis on 2019/1/18 23:11 Google Duo Version is 45.0.225466837.DR45_RC10 as i said i dont know what a screen shot will show as its a standard error when the app isnt able to get access to a camera or mic so having to hide and block out the sensative data so needed to be on a pc to do that

[Y_ASUS]

iStasis posted on 2019/1/18 23:07 Google Duo Version is 45.0.225466837.DR45_RC10 as i said i dont know what a screen shot will show a ...

Hi iStasis, Thanks for your reply. Do you mean you have enabled all permissions in Duo app info, but the error still appears as the picture after opening the app? Thank you.

[Zunkey]

Last edited by Zunkey on 2019/1/22 09:03 For the sake of testing, try rebooting into recovery mode, use the volume keys and tab down to the option to clear cache, and then press the power button to do it. Reboot after  Should read "wipe cache partition" or something along the lines. Please notw that it is not the wipe datat option, don't get these mixed up! On my old s4 a couple years ago my camera just stopped working, this fixed it. Worth a shot.

[iStasis]

When booting it up i was only given the fast boot option and couldnt get it to toggle any other options

[iStasis]

Nothing about the Google Duo app in the auto manager either