Why does this kind of screen always appear whenever i launch my games, then the game genie won't wor

[yosephchristian]

Please tell us some basic information before asking for help:
Model Name: Asus ROG Phone 2
Firmware Version: android 9
Rooted or not: not
Frequency of Occurrence: everytime i launch any game
APP Name & APP Version (If your issue relates to the app): all games
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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[h_mahmoodabbasi]

I have the same error popping up just now. Mobile genie is not working
Model : Asus rog 2
Firmware : Android 9
Build : WW_16.0622.1906.19-0

[h_mahmoodabbasi]

h.mahmoodabbasi

I have the same error popping up just now. Mobile genie is not working

Model : Asus rog 2

Firmware : Android 9

Build : WW_16.0622.1906.19-0

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I tried clearing cache and storage of both armory crate and game genie. Force stop and so on. It's not working. Igame genie is not working.

[ronald1985]

h.mahmoodabbasi

https://zentalk.asus.com/en/discussion/comment/132769#Comment_132769

I tried clearing cache and storage of both armory crate and game genie. Force stop and so on. It's not working. Igame genie is not working.

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Thanks! At the moment, I see you and the OP have Android 9. It will be interesting to see if anyone with A10 have this issue.
Can you try one more thing please?
Can you go to Settings - Apps and Notifications -  See all X apps - Game Genie
Top right, there are 3 dots, click on it and do Uninstall Updates.
If this works, don't update Game Genie to latest.

[h_mahmoodabbasi]

Brilliant! It worked. Thanks alot.

[ronald1985]

h.mahmoodabbasi

Brilliant! It worked. Thanks alot.

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Good to know 😀