Turning off

[btnan30]

Hi! My asus freeze and turns off completely after that and restart and it happend 4 times now while I open tik tok

[keren_ASUS]

Hey @btnan30
Thank you for reaching out! Did this just start happening randomly? Also, does this happen using the phone regularly or only while you're on TikTok?

[btnan30]

It started happen yesterday most of the time while i was on tik tok and also while using any other app

[keren_ASUS]

Hi @btnan30
I recommend that you save all of your data/information and perform a factory reset. If that doesn't help, please contact your nearest service center. Thank you!
Officiell support | ASUS Sverige

[btnan30]

I already had a factory reset not too long time ago tho