07-18-2020 09:57 PM
07-20-2020 05:02 AM
justinakhilak47My has started to restart for more than 2 times now.. what the hell is wrong. It's a gaming phone which cannot handle this..!! Don't ruin the name guys please look out for this..!!
Exactly facing the same problem 😔 but for me it restart for 5 or more times very frustrating issue
07-21-2020 01:20 AM
07-21-2020 10:11 AM
07-21-2020 11:41 AM
adityathorat99Thanks for coming back if you have tried. It was a suggestion that was made by another member who had the same issue and it worked for them confirming the problem behind the heating causing it to restart.
If we are getting the same issue after the system update does that mean that its a hardware issue.. definitely its a software problem that needs to be fixed by the ROG team. And from past 1 month i am asking for help but all my posts are getting ignored. Turning off system lighting won't help. I've tried it. Help and look out for this issue Asus..!!
07-22-2020 07:18 AM
ronald1985This issue started after the system update. And I've noticed one thing that whenever i start any game it restarts fr 2 to 3 times simultaneously, also when I connect it to the charger it does the same. I've tried new ROG 2 charger but same thing happens but, if i use another non Asus charger it works fine. Before the update it was running very very smooth now i cant even open whatsapp while its charging or play any game at any time. Tell me what should I do..?
Thanks for coming back if you have tried. It was a suggestion that was made by another member who had the same issue and it worked for them confirming the problem behind the heating causing it to restart.
Before you get asked to go to a service centre as advised by Gustav_ASUS, is this issue occurring for any apps that you use or is it specific?
The reason why I ask this is before you take the phone to a service centre, they will do a factory reset. So, it's probably best to do that upfront.
Just because you received an update, it doesn't automatically mean its a software issue. People have the same issue prior to updating A10.