Phone service not working.

[shadowsreverse]

Please tell us some basic information before asking for help:
Model Name: Asus RoG 2
Firmware Version: unsure but Android 10
Rooted or not: Not Rooted
Frequency of Occurrence: 24/7
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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I am currently on T-Mobile network and have the One Plus plan and I've noticed the service is extremely slow for that plan. So I have decided to take a speed text and I was getting 12-15mbps download and about the same upload. I activated X-Modr feature and it jumps up to nearly 50mbps for download. I did this multiple time to confirm this was accurate and it was. How can I get the speed I was getting on X-Mode without being on X-Mode. I'm unsure if anyone else has the same issue ever ever noticed.

[shadowsreverse]

ronald1985

https://zentalk.asus.com/en/discussion/comment/101376#Comment_101376

Ah right - it will be on the modem/router itself where you would change it anyway if you do decide to do it. However, that's assuming the modem/router is able to do that too.

Good luck 🙂

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Here you go just before you leave lol. I want to show you the difference in 12 hours from speed test when I wake up and 12 hours later in the afternoon. I have wifi off and using normal network. I ran the test multiple times and this was the best outcome

[ronald1985]

shadowsreverse

https://zentalk.asus.com/en/discussion/comment/101379#Comment_101379

Here you go just before you leave lol. I want to show you the difference in 12 hours from speed test when I wake up and 12 hours later in the afternoon. I have wifi off and using normal network. I ran the test multiple times and this was the best outcome

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The last screenshot is what happened after you got 116mpbs?
That's a big drop!

[shadowsreverse]

ronald1985

https://zentalk.asus.com/en/discussion/comment/101385#Comment_101385

The last screenshot is what happened after you got 116mpbs?

That's a big drop!

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Exactly my point. I don't know what's going on, after 2 years of me having a ROG phone I believe TMobile doesn't fully support the phone in my opinion

[ronald1985]

shadowsreverse

https://zentalk.asus.com/en/discussion/comment/101387#Comment_101387

Exactly my point. I don't know what's going on, after 2 years of me having a ROG phone I believe TMobile doesn't fully support the phone in my opinion

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Yes definitely strange indeed.
Do you have another phone that's not a ROG phone I guess and check to see if you get the same issue?
I think when you have X Mode on and it worked, that looks to be a red herring then.

[ronald1985]

Also, the picture you got 116mbps on previous post, there's 2 plus signs too. So not only to turn off WIFI connection, the signal my not be strong enough for the high speed connection.
But I think checking on another phone to see if you get the problem will definitely make me rest so at least it wont be a rog 1 or 2 issue but something to do with the network provider.