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PHONE DEAD FEW MONTHS AFTER I.C REPLACEMENT !!

sauravshanbhogu
Rising Star II
Please tell us some basic information before asking for help:
Model Name: ZS660KL, Global ROM
Firmware Version: WW_17.0240.2105.90_0
Rooted or not: Not rooted
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Hello
I purchased this phone on January of 2020, phone started getting restart issues within 5 months of usage. Thanks to the pandemic I had to wait months for it to get serviced. Finally on November of 2020 I was able to get the MB replaced. This is a well known issue and so many ROG II users have had this issue and had their motherboards replaced. Fast forward to today the phone died. Doesn't turn on and no response on connecting the charger either. I tried to contact few Zen talk mods through an already open discussion regarding the same issue opened by @anjubunny123 and nobody is replying. I am having exact same issue. I trusted this brand, chose this over the likes of OnePlus 7T pro and the Xr and today Ive been reduced to a joke. Not even a year since the Motherboard was replaced and the phone has died and to my surprise again the cause for this is a faulty motherboard. Contacted the Service centre and guy says I'll have to pay for this, pay for something that I'm not even responsible for. Is this what you get for purchasing a product from "premium" ROG lineup. I even own a ASUS Gaming NB that costs 85k. Is this how your company treats its customers??
Thanks ASUS

@ARP_ASUS @Christine_ASUS @Gustav_ASUS @Anders@Anders_ASUS @Gustav_ASUS
9 REPLIES 9

ARP_ASUS
Community Legend II
Hi sauravshanbhogue,
Please check your PM and share the requested details.

sauravshanbhogu
Rising Star II
These wonderful guys at ASUS made me wait for more than a month only to say
No warranty, No service.
Wonderfull experience with a wonderful company. I have to say matched by none, proficient liars. It seems they have done their part and now I have to do mine, of regretting that is.







ARP_ASUS
Community Legend II
Please check your PM and revert.

NaitikK
Rising Star I
sauravshanbhogue

These wonderful guys at ASUS made me wait for more than a month only to say

No warranty, No service.

Wonderfull experience with a wonderful company. I have to say matched by none, proficient liars. It seems they have done their part and now I have to do mine, of regretting that is.


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If it's not your fault, you can also file a consumer complaint on consumerhelpline.gov.in (for India). Not sure though how long it takes to resolve.
Also, consider emailing ASUS_Support_HQ@asus.com. This probably connects you to ASUS HQ in Taiwan. They reply within a day!

sauravshanbhogu
Rising Star II
NaitikK

https://zentalk.asus.com/en/discussion/comment/181166#Comment_181166

If it's not your fault, you can also file a consumer complaint on consumerhelpline.gov.in (for India). Not sure though how long it takes to resolve.

Also, consider emailing ASUS_Support_HQ@asus.com. This probably connects you to ASUS HQ in Taiwan. They reply within a day!


View post
Thanks for the info