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Rog phone 9 pro app crashing

EliteVis
Star I

Anyone experiencing app crashing after the latest update as soon as i open the app it just crashes happened on taptap cn app and some chinese apps too 

Try reinstall the app not working download an older version doesnt work too

4 REPLIES 4

Ilyas
Star III

Mine seems to be ok. Maybe a mod can help. Can you upload any logs for them to review? 

Mattias_ASUS
Moderator
Moderator

Hello @EliteVis 

Which apps are you experiencing issues with? And which firmware are you on?
When reinstalling the app I would recommend clearing the cache to delete the leftover information before trying again, since that could be causing an issue, you can do this by longpressing the app > App info > Storage & cache > Clear cache and Clear storage.
Let me know if this helps.

MrBlackCrush
Rising Star II

I have the same issue since I bought the phone but it got a lot worse since version 35.1810.1810.381

Even for light use (youtube, whatsapp), phone very frequently go beyond 40 degrees, and with the 65 Watt charge sometimes I can barely touch the phone without using a thick TPU cover, battery drains quickly aswell

In often play Wildrift, that on Rog phone 3 was running at 36-37 degrees at 120 Fps, now on Rog phone 9 it is always at 43 on same graphic settings

Like I said months ago, it's clearly caused by a very bad background optimization, but since then the problem only got worse

For some reasons the phone also can't connect anymore to Wifi 7 since the last update mentioned above

Mattias_ASUS
Moderator
Moderator

This is very odd and I am not able to recreate your issues.
Have you tried doing a factory reset to see if it solves the issues?