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Software issue

rismayandi55
Star I

After the software update ver. 35.1210.1420.125 and the latest 35.1210.1420.150 there is so much issue. My phone hang and restarting so many times and after many applications update it's just getting worse. It's happening when opening Instagram, YouTube, some game etc. I already factory reset after .125 update but not help, just lost many data, I'm so disappointed what I get from a flagship phone that not cheap

2 REPLIES 2

rismayandi55
Star I

And all of issue is starting slowly after my phone was updated to Android 15 for the first time, battery draining a little bit faster, sometimes phone so very hot with my routine use and back to normal after restarting. but happened again days after and fixed after factory reset. And now, new issues appears, like there is always New issue is ready after old issue are fixed 

Mattias_ASUS
Moderator
Moderator

Hello @rismayandi55 

If you are having this type of issue after a factory reset please make sure to reach out to your closest ASUS Service Center, they can look into the issue closely.