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Front Camera Gone after update to 35.1210.1420.124

kinenri
Star I

Also, 0.7 is gone. 1.4x is blurry. Video is so blurry it's useless. Front camera also not in messaging apps anymore. #ROG8

7 REPLIES 7

Mattias_ASUS
Moderator
Moderator

Hello  

Sounds like there could be some issue with the module itself.
You can try doing a SMMI test by going to the calculator app and typing ".12345+=" Then selecting Single test and try the Camera tests by scanning the QR Code attached to this post.
If the test fails or if the modules does not work I would recommend reaching out to your closest ASUS Service Center for further investigation.
If they do work then I do recommend doing a factory reset to eliminate any app that could be interfering with the camera.

kinenri
Star I

did that but its the back camera that opens when I click test Front camera

In that case I strongly recommend to visit your closest ASUS Service Center.
You can find your closest one here: https://www.asus.com/support/service-center-location/

 

Koudmaker
Zen Master I

Clear the cache of the camera app first / reset the camera settings. If its not working try a different camera app to see if the sensors are fine.