07-04-2025 02:13 AM
Hi ASUS Team,
I have been facing battery draining at standby mode, i.e., while sleeping at night and waking up in the morning 🙂 , I have been experiencing this for the past 2 months. My current System Update version is: 35.0604.0820.68
Last night my phone was charged up to 60% and in the morning whole battery was drained out.
When I checked the Battery usage then it was showing
07-08-2025 05:41 AM
Hello @xk_FrOst
I have sent a similar issue to the dev team, but it would help getting more logs to help them see what could be causing the issue, for this you can follow the steps below and recreating the issue, for this I would advice starting the log and letting it work for around 2 hours. When you are done please feel free to send me a DM.
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Please follow the below steps to enable the built-in log tool (Bug reporter).
1. Open “Calculator APP”
2. Enter “.19595+=”
3. Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.
4. After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)
07-30-2025 07:16 AM
Hello @xk_FrOst
Got a reply from the team and according to the log your issue might be caused by a hardware problem, please reach out to your closest ASUS Service Center for further assistance.
https://www.asus.com/support/service-center-location/