cancel
Showing results for 
Search instead for 
Did you mean: 

Phone not charging

BoGdAnRaX
Star III

Model Name: ROG phone 6

Firmware Version: WW-------------157

Rooted or not: not

Frequency of Occurrence: sometimes

 

Hello all, 

Since last update , my phone is not charging.

It appears connected , but not charging. Is anyone else facing with this issue? 

I dont know what to do , cause i tried charger on other phone and its working, but somehow , sometimes its not charging my phone. 

Thanks in advance for your support!

 

5 REPLIES 5

BoGdAnRaX
Star III

Battery doesn't charge beyond 70% after latest filmware update, and sometimes beyond 60%.

Hi!

 

This is a bit odd, I wonder if you could send me a log so I can share it with R&D so they can have a look at what's going on?

I'm sending you the steps right down below, when you are done please feel free to send me a PM so I can send forward the info.

**********************
Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)
 

Thank you for support and for your fast response.

I've sent you screen shot and log file in pm and here is video of screen. 

 

Hello Mattias,

Did they found the problem ?

Thanks.