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Why are all my purchased themes cannot be downloaded?

Star I
Please tell us some basic information before asking for help:
Model Name: Asus Zenfone 3 Max ZC553KL
Firmware Version: Version JP-15.0200.1905.512
Rooted or not: No
Frequency of Occurrence: Twice
APP Name & APP Version (If your issue relates to the app): ASUS Themes-Stylish themes version
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
I just purchased a theme today using the Asus theme store. It charged me but it doesn't show in my list of owned themes even though it says that I already have it. 
So after that I cleared data and restarted. But now all my purchased themes cannot be downloaded cause it says I already own that theme.
Please help me fix it.