Showing results for 
Search instead for 
Did you mean: 

Proximity sensor malfunctioning

Star I
Please tell us some basic information before asking for help:
Model Name:
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
Firmware version : 18.0840.2107.151
After the resent update the proximity sensor sometimes stops working, after phone restart the proximity sensor starts working fine.

Has anybody else faced the same issue?

Community Legend II
Hi chayanray 
While other users can confirm and reply.
Once your proximity sensor stops working, run SMMI test and check if there is anything to do with the hardware.
How to Enter SMMI_TEST (test hardware)
Go to Calculator=>type " .12345+= "
you will be entered to SMMI_TEST
Try Factory reset once to clear any bug

Star I
Factory Reset already done twice, but the problem persists

Star I
Same problem Rog 3

Community Legend I

Factory Reset already done twice, but the problem persists

View post
Did you do SMMI test as mentioned by Arp_Asus? What is the result?