Rog 3 boots into black screen (after rog logo) only volume works

[adlarch]

Hello. i have rog 3 that has been turned off for about 2 years.  I charged it to 100% and tried to boot it. The Android logo appears, then the ROG logo, then the loading strip for a few seconds.... after which the screen turns black. If i press the volume button, i get the volume control on screen (it's orange). if i press the power button, i get a menu with three buttons: Emergency, power off, restart. 

see attached video

I haven't been able to find any help on this particular problem. Any help is appreciated

[juliabuyers]

Hello! It sounds like your ROG Phone 3 is stuck in a partial boot state. The fact that you can access the volume control and power menu suggests the operating system isn’t fully loading but the basic firmware is functional. Here are a few steps you can try to resolve the issue:

1. Soft Reset

• Press and hold the Power button until the device restarts. This can sometimes clear minor boot issues.

2. Boot into Safe Mode

• Press and hold the Power button until the power menu appears.
• Tap and hold Restart until you see the "Reboot to Safe Mode" option. If the phone boots successfully, a third-party app (like PicsArt Pro APK or others) may be causing the issue. Uninstall recently installed or suspect apps.

3. Clear Cache Partition

• Boot into Recovery Mode:
  1. Power off the device completely.
  2. Press and hold the Volume Down + Power button until the ASUS logo appears.
  3. Use the Volume buttons to navigate and select Wipe Cache Partition.
  4. Confirm with the Power button.
• This will clear temporary files without affecting your data.

4. Perform a Factory Reset (if Safe Mode doesn’t work)

• Follow the same steps to boot into Recovery Mode but select Wipe Data/Factory Reset.
• Note: This will erase all data, so proceed only if you have backups or no other options work.

5. Check for Firmware Issues

• If none of the above works, your device firmware may be corrupted.
• Visit the official ASUS website, download the latest firmware for the ROG 3, and follow their instructions to flash the firmware.

6. Professional Assistance

• If you’re unable to resolve the issue yourself, reach out to ASUS support. Since the device was off for a long time, there might be hardware concerns like a drained or damaged battery.

[keren_ASUS]

Hi there! Since the previous troubleshooting steps didn't work, here are a few more advanced suggestions:

1. Try a deep battery drain: Let the battery fully discharge, then plug it in and charge for 2–3 hours before attempting to power on again.
2. Check for physical damage, especially if the phone was not used for two years. Issues with the battery or internal components could be preventing the phone from booting.
3. If none of these help, it might be best to take the phone to an Asus service center for a professional inspection.

Thank you!