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My Kuani 3 won't update

Star I
Please tell us some basic information before asking for help:
Model Name:
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
So my kuani 3 is not updating the right controller I keep trying to update it keep saying failed failed I even factory reseted my phone and it's saying the same thing is there a way I can update it through the PC

Community Legend III
@birdlif3 Sorry for the late response. Are you still experiencing this issue?