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Fingerprint settings disappeared and SIM Card not getting detected after update

Please tell us some basic information before asking for help:
Model Name: ROG Phone 5
Firmware Version: 18.0840.2109.188
Rooted or not: No
Frequency of Occurrence: Since Nov. 13 2021
APP Name & APP Version (If your issue relates to the app):
The phone does not detect any SIM Card on both slots, along with that the fingerprint settings disappeared completely.
Factory reset didn't make any difference.
I had visited the service center once, they installed a different software (.183) on the device and the problem solved completely, but it came back after 1 day.

Is this a known issue which is solvable by an update or is it a hardware issue which requires me to visit the SC again?


Community Legend II
Hi dixitshantanu55,
If you have already been to the SC, request you to visit again as that will be a quick way to fix the issue. If you have any issues during or post service please share me the RMA no. via DM.