Please tell us some basic information before asking for help:
Model Name: ZS661KS
Firmware Version: 17.0823.2009.99
Rooted or not: No
Frequency of Occurrence: First time.
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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I want to add a fingerprint to unlock the screen, but I can't find the Fingerprint menu and I've tried doing a factory reset and it still doesn't show up.
