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Fingerprint rog3 doesnt work after repair at asus service center

Gia
Star II
I just take my rog 3 at asus service center and when i was at the service center i forgot to check the fingerprint sensor then when i checked it at home the fingerprint doesnt work, any solution? . Here the screenshot. Thx a lot
screenshot-20201027-185150876.jpg

19 REPLIES 19

Gustav_ASUS
Community Legend III
Can you upload a screen recording of how the process fails?

Gia
Star II
Gustav_ASUS

Can you upload a screen recording of how the process fails?


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Here we go

Gustav_ASUS
Community Legend III
@Gia Can you send me your RMA number via PM?

Christine_ASUS
Community Legend II
Hi Gia
The issue is solved in the latest firmware version WW-17.0823.2009.98, kindly update your firmware to the latest version and further checking. Thank you.
ROG Phone 3_ZS661KS_WW_17.0823.2009.98