This widget could not be displayed.
This widget could not be displayed.
cancel
Showing results for 
Search instead for 
Did you mean: 

Ryzen 4800H (FX506IU) stutters every 4-5 hours

LoweRus
Rising Star I
System: Win 10
Battery or AC: not matter
Model: FX506IU
Frequency of occurrence: every 4-5 hours.
Reset OS: +
Screenshot or video:
========================
Detailed description:
For the 6th month now, there is no solution to the problem with stuttering sound and images on the TUF A15 (FX506IU) laptop model with Ryzen 7 4800H processors. I have already changed all the parts of my laptop at the service center, but the problem persists. If someone has this problem, like me, let me know, let's help Asus understand that the problem is not iron marriage. I have met many people already with the same problem. For many, it is solved by removing the IDE ATA / ATAPI driver from AMD, but removing this driver did not help me. I ask Asus to clarify the process of solving this problem, because now I am being asked to send my laptop to Taipei, without saying anything about refunds, very funny)
If you are also somehow connected with this problem - let me know here! Otherwise, the problem will not be solved!
Asus! Wake up! It's just a BIOS or driver problem! Take the situation into your own hands!
Who did not understand what I mean, below I will leave links to posts where the problem is described:
(Thanks to Asus for the ability to conveniently post links)

32 REPLIES 32

LoweRus
Rising Star I
mobaran

Any update guys?


View post
Nope(
I was told that the local Asus service should contact me, but something tells me that this is an empty promise.

My name is chirag singh, please fix stuttering issue on my asus tuf a15(fa506qm) ryzen 9 5900hx and rtx 3060 6 gb 95w this is the reference video https://youtu.be/TYnRL-x6DVI?si=gv7F0RLe2llmhI6A  that shows the actual problem.

Firstly when I bought the laptop there's no issue like this after some time(2-3 months) updating all drivers caused this issue. The screen randomly stutters as same you can see in that video, I request ASUS Support to give an bois update or another way to fix random stuttering.

thank you,

Chirag Singh

Enabling the 'firmware TPM' causes system wide stuttering on a growing number of AMD based PC's, as seen in this video. Personally, I have now had 4 consecutive PC's with AMD CPU's that have this problem. Both on Windows 10 and Windows 11. Update - AMD has finally recognized the issue and is ...

@chirag-1234567
The actual condition of your laptop needs to be verified by the service center to determine this. Therefore, we would recommend you to send it for repair. 
The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.