06-18-2025 01:19 AM
Today I wanted to turn on my Z13, i plug it in before turning it on and when i turned it on, there was a light purple screen with a black horizontal line at the bottom. No apps, no time, nothing. Had to restart it and now it works for now. Its pretty new, no viruses, no damage, but does anyone know what this is? freaked me out.
06-18-2025 06:33 PM
@azerr
According to what you described, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
https://www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.