Product registration, After registering my laptop it doesn't show up in my devices

[ITI]

After purchasing a laptop and registering it, it does not appear in my devices 

[ITI]

It's been over a month since the purchase and registration, and when I try to deny it, it says the device is already registered

[Falcon_ASUS]

@ITI 
I have sent you a message, please check it.
Thank you.